How is my application processed and how long does it take?

The system receives your application and redirects it for further processing to the selected Certified Exchange Service provider within 24 hours. Once your request is received and processed, all the payment details will be sent to you, if there are no concerns with your transaction. When the primary Certified Exchange Service provider fails to process your application for any reason, it is automatically forwarded to the secondary Certified Exchange Service provider selected by you. If it is able to process the application, you will receive the bank details to use for the money transfer. If it is not able to process the application, you will receive a rejection letter. The standard application processing time is 24 hours for each of the Certified Exchange Service providers.

What filters are available in the History section?

The system offers a number of filters to keep track of user activity from the day an account has been created. By using filters, account owners can keep track of the following areas:

- "User". This filter helps a user to view all actions related to changes in the user`s personal information, as well as exact login times and the IP-addresses used to login.
- "Account". This filter enables a user to see all actions related to the creation of wallets within his/her account as well as any changes in account balances.
- "Deposit". This filter enables a user to see all actions related to deposit applications including the ones denied and unprocessed by the system.
- "Withdrawal". This filter enables a user to see all actions related to withdrawal applications, including the ones denied and unprocessed by the system.
- "Mail". This filter enables a user to see all actions related to internal mail usage within the account.
- "Security". This filter enables a user to see all actions related to changes in security settings, including notifications, PIN codes to verify the identity, etc.
- "Exchange". This filter enables a user to see all actions related to exchange applications made within his/her accounts, including pending and completed ones.
- "SMS". This filter enables a user to see all actions related to the use of SMS option in your account.
- "Public". This filter enables a user to see all actions related to changes in the public information provided by his/her profile.
- "Scheduled payment". This filter enables a user to see all actions related to changes in payment schedule including its creation, configuration, and submission times.

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