What should I do if the withdrawal did not reach my account within 5 working days?
Sometimes a transfer takes longer than 5 days. Please contact the Certified Exchange Service provider your have chosen to process your order and notify of the delay There might be a mistake in your withdrawal application like an incorrect account number and/or name of a payee. This is why the bank cannot credit the money to your account.
Where can I get the address for my transfer?
The address can be found in the deposit order you have submitted. You can copy it immediately upon submission or find it later in your order form. To view your form, go to “Deposit” and choose from the list of your deposit orders at the bottom of the page. Select the one you need and click “View” to view the deposit details. Here you can find the Bitcoin address to send your money to.
We are pleased to announce yet more good news for our customers: from now on you can manage your PM account with your iPhone with the new Perfect Money iPhone app. The Perfect Money iPhone app can be downloaded from the official Apple app store (click here to download).
This app includes the following features:
- create/sign into your Perfect Money account
- make P2P payments
- currency exchange
- quick transaction history overview
- deposit and withdraw money from the system
- activate/buy Perfect Money e-Vouchers
- add new accounts
- request support tickets
We have implemented all the above mentioned features to provide easy access and management options to Perfect Money account holders who use Apple iPhone devices.